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Information for patients

Your personal information

How we look after and safeguard information about you


We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Owner or Data Protection Officer in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

Taylored Dental Care 

10-12 The Grove, Ilkley, LS29 9EG

Tel: 01274 965 994    Email:

Practice Owner

Carl Taylor

Data Protection Officer: Bleu Carlisle
Telephone: 01274 611834

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at:

Responding to requests

All requests for information will be responded to within 30 working days. there is no charge for this information however Taylored Dental Care do have the right to apply a fee is the request is deemed excessive. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Information governance policy
  • Health and safety policy
  • Complaints policy
  • Privacy notice
  • Privacy impact assessment

You can view our Privacy Notice on our website or telephone or visit to ask reception for a paper copy.

Protecting your information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Data Protection Officer: Bleu Carlisle and the payment enclosed. A copy will be provided within 30 working days.


You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.

Our Publication Scheme

This practice has developed a publication scheme. It is a guide to information, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

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Google Rating
Based on 21 reviews
Facebook Rating
Based on 42 reviews

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See What Our Patients Say…

Based on 21 reviews
Based on 42 reviews
Absolutely amazing. ❤️ All the staff are lovely ❤️
I went to Taylored Dental Care after not wearing my retainers for a few years after braces when I was younger and Carl recommended clear aligners to straighten my teeth again. Carl and the team have been so helpful the whole time - especially when lockdown hit. Thank you for efficient and friendly treatment, I’m so happy with the results! Would recommend to anyone wanting a great service!
Big big thank you for the last 5 weeks today.was a very emotional after all the fear of 25 years no dentist and my fears and phobia to finally put these to rest its has been such a fantastic experience from start to finish with so much support when needed Amy you have been such a star always there when needed, rosina well amazing so kind gentle,calming voice and always explained everything and of course no pain which was a big issue for me after 25 years ,bekki sYou have also been fantastic very calming and patient such a fantastic team I came out today and shed a tier not of sadness but the joy of finally overcoming my phobia thank you all once again please keep safe and well I see you all I'm march 2021 Many thanks again David
Just wanted to say a massive thank you to Graham for sorting out the most horrendous tooth ache. He was amazing from start to finish and made me feel so at ease through out my procedure. Thank you so much 😁
I would personally like to thank Graham and the team especially Maxine (without Maxine’s words of encouragement I may have just turned around and left 😍) having a huge fear of dentists, and having not seen one for several years this was a massive ordeal for me. I soon realised after my first visit, that all those years of fear and the panic of the smell, noise, pain, injections etc were about to be eliminated with their empathy of my phobia. I cannot believe just how quick the straightening of my teeth has taken.....just 6 months from start to finish! This is absolutely amazing and has been the easiest and simplest process ever!!!! I can’t thank Graham enough for giving me my smile back x Thank you 😬
I suffered a "bad experience" in a dentist chair and was absolutely terrified of having my essential root canal completed. After leaving 5 other dentists in tears stuffing tooth ache for two years I eventually found Taylored Dental Care. I can not recommend highly enough. I have completed all the necessary work required on my teeth completely pain free and have no crippling anxiety with the thought of my next check up.
Thank you making me so so welcome am so so glad am under your care look forward to seeing you in six months time ps my dentist I saw was so gentle and understanding with me thank you 😊 again and the coffee my friend had said it was lovely!!
The friendliest team of true professionals. I cannot recommend Taylored Dental Care enough. Thank you!
I’ve recently returned to Taylored Dental Care for some quite intensive treatment. It’s the first time I’d met Carl and his wonderful caring and friendly staff and their professional approach and his assurances put me at ease. A clear and frank assessment of treatment needs where I felt the centre of the process made the treatment so much easier and the imperative of “pain free” treatment was so strong throughout. I hardly felt a thing and my confidence in having further treatment is much improved. All my family in the Ilkley area use the practice and we all highly recommend Carl and his team. Thank you so much.
Chris C
Chris C
Thank you to the staff who treated my son today in Ilkley. He was extremely anxious and they took so much time to calm him down. The dentist and nurse were extremely patient and the care was outstanding.
The usual service today: highly efficient, friendly and it has to be said - better than perfect.Alan Bedford
John Alan Bedford
John Alan B.
I have only the highest praise for Carl and his team. Carl is an excellent dentist and I always know that I am in safe and capable hands. His skills and expertise are honed to a high standard and these qualities are reflected in his nursing staff. In addition, the girls who look after administration and reception are unfailingly polite, efficient and friendly. I am always made to feel welcome and that I am a valued patient.So a huge thank you to them all.Cathy Conway, BingleyI write the above review earlier this year and now, having just finished a course of treatment, i can only endorse my previous words.Carl and his team had cared for my dental health and, as far as I am concerned, this is as good as it gets.So a big thank you to you all and especially to you, Carl.Cathy Conway BingleyJust been for a regular check up and an amazing treatment to remove stains from some of my teeth. The difference is significant and, as always, I am more than satisfied with the care and expertise of Carl and his lovely team in Ilkley.My sincere thanks to you all.Cathy
cathy conway
cathy C.
I've been with the Wibsey branch for nearly two years now and the service has been fantastic. Warm and friendly staff who always take care of me and meet my needs, treatments are explained clearly from the get go. I wouldn't want to go anywhere else! Definitely worth visiting if you're apprehensive of going to a dentist.
Excellent! Friendly and professional, relaxed and supportive. Couldn't ask for a more caring dentist and staff. Thank you.
I usually visit the Idle branch but after moving house visited Ilkley for my usual six month appointment. An excellent service. A very friendly and calm environment that puts you at ease. Professional, supportive and pain free. Really couldn't ask for more, thank you.
I was really nervous about having a wisdom tooth removed. Firstly Maxine the receptionist made me feel so at ease chatting and laughing so it took my mind off it. Graham and his lovely assistant were absolutely brilliant, so kind, calm and caring. Chatting away to me and making me feel totally at ease. I have never before come out of the dentist after having a tooth removed laughing and not in any pain whatsoever and feeling great about my visit. Thank Graham and your lovely team 🙂 see you soon.
Thank you once again for the friendly and caring way you always treat me.
christine howarth
christine H.
Having been a patient at the Keighley practice since Taylored took over i can honestly say i have yet to have a bad experience. Graham and his team are polite,professional and put you at ease from the moment you arrive. All of the treatments i've had have been fully explained to me and you honestly don't feel a thing. I would highly recommend anyone, especially if you're nervous of the dentist, to trust Taylored to look after you.
I haven't looked after my teeth but now I am making an effort to make my teeth better the staff have been great Graham has been brilliant and understanding it does cost alot of money but I won't find a better dentist
Ashamed to say that I had my first appointment in 15 years due to a fear of visiting the dentist! I cannot recommend Carl & Nik enough for making me feel at ease and more importantly - making it pain free!! I'll definitely be a more frequent visitor 😊
not been to a dentist in years due to a huge phobia and was in absolute agony with a broken tooth. after a week of it getting worse I knew I had to get it sorted. I just want to say thank you to the staff at the Wibsey branch. From the receptionist who listened to me crying down the phone for at least 15 minutes because of how scared I was just making an appointment and listened to my story, then got me an emergency appointment an hour later, to the dental nurse who reassured me when I was crying, held my hand and rubbed my hair at my request (we laughed over that too but it's really relaxing) and who chatted to me when I was outside waiting to go home, and finally to the amazing dentist who not once rushed me, gsve me time to calm at each point, did everything to make sure I felt nothing and was comfortable and calm and answered every one of the 100 questions I had.on my way out I even booked a new customer consultation for a full check up.thank u so much!
Easy to deal with and a pleasant manner. Always cooperative.
Naheem Anwar
Naheem A.
Amazing dental care from really kind and caring staff. I am starting to look forward to the dentist... well maybe not, but it is great dental practice and I recommend it
Coming from a generation with poor dentists, i have to say that Mrs. R. Cutler at the Wibsey practice has restored my faith in dentistry. I'm still a little nervous when my appointment comes round, but she soon puts my mind at ease. Thank you �
iv not seen a dentist in over 10 year due to having a huge phobia,my 1st visit they made me feel so relaxed n comfortable and the work on my teeth has began, jan 20019,im still a little nervous but not as bad as i was.Today was the last day of my treatment april 2019 and im so proud of myself from were i started and up to now,I certainly have my confidence and my smile back,im no longer scared to visit the dentist,thank you so much
Carl is an excellent dentist and I feel very relaxed to latter years!!
angie hill
angie H.
caring ..nerve calming ...pleasant ..likeable .. friendly ❤️
I have been with this practise since they took it overcome, all staff are very friendly and must put nervous people at ease. We go to the Keighley branch and our dentist Graham greets you with a smile and has such a lovely manner you know your in safe hand, Yesterday I went to see Sarah the hygienist and again a lovely young lady along with her assistant, having never been to a hygienist I was a little apprehensive but I needed have been , she was so gentle and explained fully what and why she was doing . A very pleasant experience .
At Grove House in Ilkley, very professional and friendly. Carl and all colleagues put me at ease, and keep me informed about the health of my teeth and gums.
Excellent friendly helpful people. And no longer will I believe that hygienists have to hurt! 🙂
I completed my treatment with TayloredIn AprilI took this picture on holiday and wanted to share x I literally haven’t smiled like this inYears xx thank you to Roseena and all the teamXx
Went to tailored dental today with huge fear but Carl and the lovely nurse and the receptionist put me at ease. Definitely recommend this lovely calm practice for fearful patients. Next appointment in two weeks and I will be going without the fear this time! Thank you x
By far the best dentist I have ever been too. I am absolutely terrified of dentists but the minute I stepped into Taylored Dental Care In Ilkley the receptionist (Stacey - I believe) was so welcoming and friendly. And when I finally met who was going to have a look at me (Carl) he was even amazing. He made me feel at ease all throughout my procedure. Everyone there was just so friendly. Definitely recommend using this dentist. Will recommend family and friends to register here.
Caring, efficient and highly professional state of the art service. First class and highly recommended.
Bruce MacDougall
Bruce M.
I was happy and impressed with my visit. On this occasion, I needed no treatment to follow my check- up and not even a descale and polish. I feel confident that unnecessary treatment is unlikely to be recommended and if I do have a dental problem in the future, it will be easy for me to get good treatment.
Philippa Duckworth
Philippa D.
I have been to see both Graham and Sarah in the last two weeks and they have been absolutely brilliant in sorting out several of my teething problems - a big thank you to all the team at Taylored Dental Keighley
On my very first visit I was made to feel comfortable and welcome. My dentist Graham talked me through everything that was going to be needed and why, (and there was a lot to be done!), and very patiently took me through each procedure as we went along. I'm now at the check-up and clean twice a year stage, and it's been a very positive experience. Thank you to all xxx
After been afraid of dentists for a lot of years I decided to join Taylored Dental care as my grandaughter works there and I heard so many good things about it. I am so glad I did. The service I received from start to finish was amazing, I was made to feel relaxed and the treatment I also received was by far the best! Sarah & Ioan and the team at idle are great! X
I’m not a lover of visiting the Dentist, but I know I’m in good hands when I visit my Dentist and hygienist, they are very professional, patient, friendly and very kind and gentle when dealing with me , that’s why I rate my visits as excellent 💫💫💫💫💫
Been today for a tooth extraction, the staff were absolutely wonderful, they made me feel at ease they talked me through everything that was happening and very pain free, amazing � definitely recommend to family and friends.........thank you ���
I can't speak highly enough of the staff at Taylored Dental Care in Keighley. Today was my first visit in the hope that they could help with a ongoing problem that a previous dental practice really hadn’t helped sort. Graham explained everything so well and the treatment was first class. I will now be going there for all my treatments and check ups. Thank you so much.
I would like to thank Carl and his team at Ilkley for seeing me at such a short notice during the festive holidays. I also like to thank the team for putting me at ease and explaining my options for future treatments as a nervous patient 🙂
I recently visited the ilkley practice for implants in my lower jaw, I was very nervous about the procedure, I would like to thank all the dental team for reassuring me and looking after me they definitely made me feel at ease during the surgery, and now looking forward to the finishing my treatment plan
want to say a big big thankyou to graham and team for your patience and care on my recent visits,well pleased with the result!! I have got my smile and confidence back! Thankyou all.
Fast, efficient, painless and very professional yet friendly too. Graham listens to his clients and does a great job. Thank you.
Excellent all round. Friendly service always a pleasure to attend.
I can't speak highly enough of the staff at Taylored Dental Care in Keighley. I have been a patient for a few years now and while I will never look forward to going to the dentist I am far less nervous a patient thanks to Graham and the team of nurses. Everyone working there is always helpful, friendly and sympathetic to any concerns I have, I would recommend them to anyone but especially if you are a nervous patient.
We have visited Taylored dental care in Idle for quite some time and have had excellent and friendly service at all times. They are really professional, from the receptionists to the dental surgeons.
Staff here are always friendly and put your mind at ease with their kindness and understanding. I would definitely recommend Taylored Dental Care.
Would highly recommend this dental practice. Like most hate the dentist but the team here really put you at ease and are attentive to the patients needs and phobias.
An absolute fantastic establishment. Brilliant service. Friendly staff. Would 💯 recommend to others!! Thank you guys @Taylor dental care
Went here for the very first time yesterday. I rang desperate and in pain as my normal dentist couldnt fit me in before my holidays. The reception staff were very polite and understanding and helped get me an appointment within 3 hours of my call. The dentist was kind and caring and explained everything fully. He was happy to spend time and go through different options with me. Nothing was rushed. I now go on my holidays happy and pain free thanks so much 🙂
The staff are very friendly and caring. The work I've had done is excellent and painless. I've had a phobia of the dentist for years and I would highly recommend those who are scared of the dentist to attend Taylored Dental Care, as they are very understanding and make you feel very comfortable.
This dentist is one of the best iv been to in my life excelent service polite staff and my teeth look great just been this morning had a clean and all is good thankyou
I am extremely pleased with the way I am treated at Taylored Dental Care Ilkley. They always put you at ease and they treat you with gentle care. Nothing is too much trouble for them. I have had 2 dental implants put in and I am so satisfied with the result that I am hoping to have another 2 implants this year. I would have no hesitation in recommending Taylored Dental Care to all my friends and family. It's the best dental care I have ever had. Gamil
Gamil & Sue Haddad
Gamil & Sue H.
Like many people I'm very nervous of dentist work but from my very first visit at Taylored the entire team of staff made me feel comfortable and totally at ease. They didn't rush my appointment or make me feel pressured in anyway and the staff genuinely care about the patient. I would highly recommend them.
Visited the Keigjley Practice today and had first class treatment as always.😆
Been going to Taylored dental care in Keighley since last September after being phobic for 50 yrs and they are fantastic, have been treat with the utmost respect and care and at last I've got my smile back. Thank you so much Graham and team xxx
I was really impressed with the service i received at Taylored Dental Care from being met by the courteous team on reception to the care and attention provided by the dentist. I'd seen an emergency dentist over the weekend due to a filling that had fallen out a couple of times after only several weeks (a previous dentist's work), he had told me the only option was extraction but as it was a molar, I was very nervous about making such a big decision without a second opinion. I went in to see Carl who believed it was more than possible to save the tooth and discussed with me the various options available balancing cosmetics with longevity and cost. Carl filled the tooth for me and I've had no problems with it since. To think i could have lost a molar with no need!
Helen Coulson
Helen C.
I am a terrible patient so I was very impressed with how well they looked after me. I felt really comfortable and felt like I could ask them anything without being nervous or ashamed. I would highly recommend them.
Taylored Dental Care provide a friendly, personalised service, with a no-jargon approach. My previous dentist did not really discuss treatment options in any detail, I would just be told what was the "best" option. By contrast, Carl explained the pros and cons (and costs!) of a range of treatment options, allowing me to make an informed decision about my care. In recent visits regarding my one tricky tooth, Carl's recommendation has been to continue to watch and wait. He won't suggest you get any work done unless it is necessary. If you have ever felt apprehensive about visiting the dentist, Carl and the team will immediately put you at ease. Highly recommended.
Kieran Lee
Kieran L.
If you are looking for a nice clean, friendly, caring dentist then try here they are amazing and I am treat with oodles of empathy.I hated the dentist but now I have no fears after the care I have had here10/10 for the dentist and the staff
Really happy with my treatment from Taylored Dental Care, I don't usually leave reviews but all the staff have been extremely helpful and caring. The dentist was very knowledgeable and took the time to fully explain the treatment to me which I appreciated. I am now having treatment for work others have overlooked or missed. Really happy with the overall experience.
Richard Sellars
Richard S.
Another excellent visit to Keighley today. Fitted me in at short notice, because of toothache. Courteous and efficient as ever. Thank you!
They have never had a better dentist at Idle than Mr Smith.I do know him by his first name but can't spell it,sorry.He explains everything he is going to do before he does it so there are no surprises.Julie on reception and all the dental receptionists are very friendly and so helpful.Highly recommended.
Great service, I am very happy with my treatment at TDC
Always feel very welcome when coming for treatment. Everyone makes you feel relaxed! Highly recomend
Very friendly and only have your interests at heart. Made me very welcome and very much at ease. The treatment I received was first rate and would not hesitate to recommend to any of my friends.
Had the root of a tooth extracted yesterday which was not easy. My dentist took a lot of care to ensure there was no pain and completed the task in an unhurried and patient manner. I'd recommend.
Have been going to Taylored Dental for years and always recommend them, especially to anyone who has a dental phobia. Best dentist ever!
Visited the dental nurse today. Had a very thorough gum test cleaning,and scaling followed by a lesson on how to brush properly. Ill certainly try my best ! Thank you again
Just called to have a routine clean etc. Lost a filling last night but Sarah Carr, without any fuss, dressed it superbly! Really appreciate the prompt, friendly attention I always receive when I call. Wouldn't go anywhere else!
Had a clean today with Sarah Carr! She is FANTASTIC at her Job. Makes you feel so relaxed, and is always checking to see how your feeling. No pain at all n that's how I like it.Currently have Fast Braces on so was not looking forward to it but NO Problem at all �Nice Clean Teeth again, big thanks Sarah is a credit to Taylored Dental!
I'm a nervous patient. ..but Graham and his team are absolutely brilliant. ..I've being a few times. professional put me at ease. replacement filling at the front ( worst one ever I think )...but today ..didn't even feel injection phew. ..and I was so relaxed. very happy patient. ..thank you...
Found this dentist (Keighley) after having issues with previous dentists and have to say i have been more than impressed. The standard of dentistry here is very high. Wish i had come here earlier. My partner and children now come here and are equally impressed.
I'm so nervous about visiting the dentist , I was shaking just phoning and making the appointment, I was in tears before I even got in there , shaking sweating , the receptionist was lovely the dental nurse came in to see me while I was sat in reception ( at this point I wanted to run ) explained to me at any point all I had to do was put up my hand and they would stop , any way the dentist was lovely very gentle kind and understanding, even managed to make me laugh while I was still having a melt down , my anxiety about going to the dentist is so bad I haven't been to the dentist in years , I felt embarrassed about the way I react as in the past I've been made to feel stupid about my fears , anyway before I knew it it was all over and done , I was so nervous I can't even remember the names of the staff for that I apologise, if you need to se a dentist and have a real fear like I do , please give them a call , I've booked in again in a couple of weeks and although I know I will still be nervous I know I'm in good hands , thank you so much to the team at keighley taylored dental care xxx
I saw Sarah today & she was brilliant, so patient & understanding (I'm a big wuss when it comes to my teeth) but I won't worry about my next visit.The whole practice at Idle is very professional yet friendly & I would highly recommend them to anyone who has a fear of visiting the dentist.
When you can honestly say you enjoy your trip to the dentist you know you have a good one. The staff are all friendly, don't mind my endless questions and I have always found the treatments work well. Top marks to all, Thank you.
Check up no issues or problems. Everyone demonstrates a professional but reassuring attitude toward patients. Very impressed
just had a filling done the staff where excellent.
Saw the new dentist miss baker today she is wonderful I hate having fillings my heart rate goes into overdrive she put me so much at ease thank you
The team are so well trained and always pleasant and considerate. Graham leads a great practice. Well done all.
Excellent dental practice all staff make you feel welcome
Graham Duckitt. Best dentist around. Kind, considerate, empathic. Sensitive and understanding. Helped me over come my fear of dentist
Brilliant dental practice. Can't recommend enough! So pleased with the results of my Inman aligner brace. Graham and the team at the keighley branch are fantastic! Made me feel so at ease and so friendly.
My wife took one extremely dental phobic person to see Carl Taylor yesterday, held her hand the whole time she was in the chair having emergency dental treatment. She came out completely pain free and possibly looking forward to her next appointment! Always said you are the best dentist in the world!

Taylored Dental Care - Ilkley

10-12 The Grove, Ilkley, LS29 9EG

Call Us Today On 01274611834 or use WhatsApp

Dentistry For Busy People

Monday 8.30 am – 5.30 pm

Tuesday 8.30 am – 5.30 pm

Wednesday 8.30 am – 4.00 pm

Thursday 8.30 am – 5.30 pm

Friday 8.30 am – 1.00 pm

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Taylored Dental Care Ilkley – 10-12 The Grove, Ilkley, LS29 9EG

Tel: 01274611834(24/7)   Email:

Dr Carl Taylor GDC No. 80685. Taylored Dental Care is a Private Dental Practice. Website last updated: April 2018

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